FAQ
Heavy Archive / FAQ
FREQUENTLY ASKED QUESTIONS
How do I create a custom design?
We recommend using our online design tool directly on the product page — it's the fastest way to visualize and submit your artwork. Simply select your color and size, open the design tool, and create your print.
If your design requires more complexity than the tool supports — such as multi-layer artwork, special effects, or professional layout assistance — contact our team and we'll handle it manually for you.
📧 heavyarchivelab@outlook.com
💬 WhatsApp: +86 132 6565 4464
What file formats do you accept for manual orders?
For manual design submissions, we accept PNG, PDF, AI, and PSD files at 300 DPI or higher. Transparent backgrounds are preferred for DTG and embroidery.
How long does production take?
3–5 business days after design confirmation. Complex embroidery or manual design orders may take slightly longer. We’ll keep you updated throughout.
Do you ship worldwide?
Yes. We ship to 237+ countries and regions. Shipping is free on all orders. Tracking is provided once your order is dispatched.
What printing methods are available?
We offer three methods:
— DTG (Direct-to-Garment) — best for detailed, full-color artwork
— Heat Transfer — clean lines, bold graphics
— Embroidery — premium textured finish, ideal for logos
How do I choose the right size?
Our garments are cut oversized by design. If you prefer a relaxed (not oversized) fit, we recommend sizing down one size. Refer to the size guide on each product page for exact measurements.
Can I return or exchange a custom item?
Because each item is made to order with your custom print, we are unable to accept returns or exchanges unless the item arrives damaged or defective. Please review our Return Policy for full details.
Still have questions?
📧 heavyarchivelab@outlook.com
💬 WhatsApp: +86 132 6565 4464
We typically respond within 24 hours.