Frequently Asked Questions

What is the minimum order?

Our minimum order quantity is one piece. You can test one item, reorder later, or scale to a larger run.

Which decoration methods do you offer?

We support DTG (direct-to-garment), screen printing, embroidery, and heat transfer. We will recommend the method that best fits your artwork, garment, quantity, and finish.

How long does an order take?

Production normally takes about 2 business days after the artwork and order details are approved. Estimated standard delivery to the United States is 5–7 business days after production. Timing can vary for complex artwork, large quantities, remote destinations, customs, or carrier delays.

Is shipping included?

Standard shipping is included in the quoted or displayed price, so there is no separate standard-shipping surcharge at checkout. Expedited or special delivery requests may require a separate quote.

Will I see the design before printing?

Yes. We provide a digital mockup or artwork proof for approval before production begins.

What artwork should I send?

Vector files such as AI, EPS, SVG, or print-ready PDF are preferred. High-resolution PNG files with a transparent background can also work. If you are unsure, send what you have and we will review it.

Can you handle larger orders?

Yes. Start with one sample or request a quote for a larger run. The best production method may change with quantity.

What if my item arrives damaged or has a production defect?

Contact us within 7 days of delivery with your order number and clear photos. Because products are customized, change-of-mind returns are not accepted, but verified damage or production defects will be reviewed under our Return Policy.

Start your custom design or contact us for help.